A Country Kitchen Terms and Conditions

School Meal Ordering System - Parents

1. All meals need ordering on our website http://www.acountrykitchen.co.uk
2. The web site is easy to use and will take you step by step from registering to ordering.
3. All web site orders must be in and paid for if you require a meal.
4. No order will be accepted without payment. Please pay particular attention to the checkout section, where you need to confirm your order after entering your payment details.
5. All Key Stage One (infant) children still need their meals ordering but the web site will not ask for payment as these children are entitled to universal free school meals.
6. All Key Stage Two (junior) children can order and pay for their meals on the web site.
7. Any Key Stage Two child entitled to pupil premium free school meals will need registering through the school and then that enables the provider to tick a box which asks are you entitled to free school meals.
   
   Please note that until this status is authorised, meals will be charged for
8. If you do not have access to a computer please speak to the school reception for alternative arrangements.
9. Once an order has been placed and checked out you will NOT be able to alter it. To amend any orders that have been checked out you will need to contact your school to get the order changed.
10. Due to orders being placed with our suppliers 10 days in advance, unfortunately we are not able to process and refunds for meals ordered after you have purchased them online.
11. Menu downloads are available on the home page of our web site once logged in to your account.
12. All allergen information is available on our web site.
13. A surcharge of 1.5% will be added to the total amount when checking out with a credit or debit card through the SagePay portal.
14. Menus may be subject to slight alternation at short notice if there are problems with supply.

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